uStore-it Self Storage FAQ's

Where are your stores?

We have stores across UK and Spain with Dalston UK, having opened in October 2025 and already going from strength to strength.  We also have Canning Town and Walthamstow coming soon, with others stores opening across the country soon.

How can I find out more about franchise opportunities with you?

We have franchise areas available across Spain, UK and Europe.  If you are interested, download our information pack and register your interest here.

Do you receive parcels at your store?

Yes! You can have your parcels delivered to any of our store’s addresses and we will contact you when they arrive.

What size are your storage units?

Our units range from 10sq ft to 75 sq ft with all sizes in between.  If you need more space you can rent as many units as you like. We will be able to advise you of the best way to store your goods when you contact us.

How long can I rent a unit for?

There is no maximum period for renting a storage unit. The minimum rental period is one month and you can rent for as long as you like.

What can I store?

With certain exceptions, you can store anything which is legal, as long as it is not perishable or inflammable. We reserve the right to refuse any type of storage if we see fit to do so.

Who holds the key to my storage unit?

You will need to provide a padlock for your storage room.  These are available to purchase in store.

Do I need to book a storage unit or can I just walk in and rent one?

We always have at least one employee on-site, but if you want to make an appointment to discuss your storage requirements please call in advance to the office of your desired location We can also help you determine the size of your storage and answer any related questions you may have. Once the rental agreement is signed you can start using your storage immediately.

Can I see the storage unit before signing the rental contract?

Yes of course, feel free to come and visit the store.

How do I work out the amount of space I need?

We will help you with that. You can use our storage space calculator or talk to our store managers who will give you advice.

Can I reserve a unit in advance?

Yes, if you want a particular unit, it is a good idea to reserve it in advance. This will guarantee your unit is available when you want to use it. To reserve a unit, click on the Book Online button at your preferred location.

If I store furniture and other household goods long-term will they remain in good condition?

Our storage space is well-ventilated and temperature controlled to prevent damp and subsequent damage to furniture, clothes and household goods. You can rent a unit for a long as you like, safe in the knowledge that your property will remain in the same condition it arrived in.

How safe are my goods?

Very safe. Our storage warehouse is secure and fitted with surveillance cameras on the inside and outside. We also have sensors, top of the range alarm systems inside and out and direct links with the police and fire brigade.

Do I need to insure my storage?

For your own benefit and protection, you’ll need to ensure the items in your storage room are well protected by insurance.

Although we make sure all our stores are fully insured for such things as natural disasters, you’ll need to get insurance cover for your stored items against loss or damage that might occur, despite us taking good care of the facilities where your goods are stored.

What insurance is included in the quoted storage room rental price?

OUR RENTAL PRICES INCLUDE A BASIC INSURANCE COVER OF £500 FOR YOUR ITEMS.  However, we understand that the value of your items may exceed this free insurance cover.   Every customer stores items of different value and so will need different levels of protections.

What our insurance covers

uStore-it insurance protects you in case your goods are damaged or lost during storage despite our good care, amongst other consequent to the following perils:

  • force of nature e.g. storm, flooding, fire
  • a third party e.g. when a driver hits the building
  • burglary in your storage unit or location after break-in

In the unlikely event your storage unit is affected by one of these risks, you can search for compensation provided that you were allowed to store these goods at uStore-it and taking into account the level of cover you chose, and the replacement value of your goods.

How much does uStore-it additional insurance cost?

The actual cost of your additional insurance will depend on the level of additional cover that you require.  Remember you get £500 cover free from uStore-it.

  • For an extra £4 a month, you are protected for an additional £500 cover, which makes a maximum £1,000 of insurance cover.
  • For an extra £12 a month, you are protected for an additional £2,000 cover, which makes a maximum £2,500 of insurance cover.
  • For an extra £28 a month, you are protected for an additional £5000 cover, which makes a maximum £5,500 of insurance cover.

Prices include VAT.

How do I get additional insurance

You can opt for additional insurance cover as an extension to your self-storage agreement either when you initially rent your storage room, or at a later point during the rental period.

Alternatively, you can contact your own insurer and ask for a quote. Conditions vary per insurance company, so make sure you ask your insurer for more details.

If you require additional insurance cover, please contact the manager at your chosen uStore-it location.  See here for details.

How do I pay the rent to uStore-it?

You can arrange a standing order, or give us authorisation to do this on your behalf. We also accept credit and debit cards. You will be sent an invoice monthly.

How much advance notice is required for terminating the rental agreement?

A minimum of 14 days advance notice is required. The rental agreement will include the exact conditions.

Can I change my storage unit if I need something smaller or larger?

Yes we have a range of different sized units to suit your requirements. 

Is it possible to store golf clubs and sports equipment to use when we are next on holiday?

Yes, no problem. If you want to store sports equipment, clothes, children toys and books or even your holiday car, boat or jet-ski we can help.

Can uStore-it help me arrange transport to move my goods?

Yes, we can help to provide you with van hire to assist your move in.

What about packaging materials?

We have a wide range of packaging materials for sale including boxes, bubble wrap, labels, tape and much more.

Can I get up close to the storage unit in my car/van?

Yes you can pull into the loading bay to load and unload.